Help and questions

Short answers to the questions we hear most. If yours isn't here, write to [SUPPORT EMAIL].

Getting started

What is Onrently?

A place where people in Nepal rent things from each other: scooters, cameras, trekking gear, tents, tools and more. Owners list what they have. Renters find it on the list or on the map and send a request.

Does it cost anything?

No. Creating an account, listing an item and sending requests are free. Onrently takes no commission and never asks you to pay us for a rental.

How do I sign up?

Use "Sign in" and continue with Google, or create an account with your email address and a password. With a password we first email you a link to confirm the address. After signing in you choose whether you want to rent, to list items, or both. You can change that later on your profile.

Renting an item

How do I rent something?

Open the item, pick a plan (daily, weekly or monthly, whichever the owner offers) and your dates, and send a request. The owner accepts or declines it. You get an email either way.

Can I keep an item for later?

Yes. Tap the heart on an item to save it. Your saved items are under the heart in the top bar, or under Profile on a phone. Only you can see them.

Why can't I message the owner before sending a request?

Chat opens only after the owner accepts your request. This keeps owners from getting messages from people who are not serious. You can add a short message to your request.

Where do I pick the item up?

Listings show only an approximate area. The exact pick-up point is shown to you after the owner accepts your request.

The owner hasn't answered. What now?

A request that isn't answered expires on its own. You can also cancel a pending request and ask someone else.

Can I cancel?

Yes. You can cancel a pending request. Either side can cancel an accepted rental and must give a reason.

Paying

How do I pay?

In person, to the owner, at pick-up. Onrently does not take or hold any money. The price you see on the request is what you and the owner agreed to.

What is the deposit?

Some owners ask for a refundable deposit. You hand it over at pick-up and get it back when you return the item in the same condition. The deposit is between you and the owner. Agree in chat how and when it is returned, before you meet.

Should I ever pay before I see the item?

No. See our safety tips.

Listing an item

How do I list something?

Choose "List an item", add photos, a title, a category, your prices and an approximate location. Save it as a draft or publish it. You can pause or edit a listing at any time from your profile.

Who sees my address and phone number?

Nobody, until you accept a request. Then only that renter sees the exact pick-up point and can chat with you. Everyone else sees an approximate area.

Can two people book the same days?

No. Once you accept a request, those days are taken for that item and other requests for the same days can't be accepted.

How do I finish a rental?

After the pick-up time you can mark the rental as completed. Then both of you can leave a review.

Reviews and trust

Who can write a review?

Only the owner and the renter of a completed rental, once each. Everyone has two ratings: one as a renter and one as an owner.

What does the green tick mean?

The person sent us a photo of an ID document and an admin checked it. It means we saw a document. It is not a promise about how someone will behave. Verification is optional; you can ask for it from your profile.

How do I report a problem?

You can report a review from the review itself. For anything else, write to [SUPPORT EMAIL] and tell us which listing or person it is about.

Hire a worker

How do I find a plumber, an electrician or another worker?

Open Hire a worker, choose the kind of work or search, and sign in to see the phone number. Then call or WhatsApp the worker yourself. You agree on the job and the price with them. Onrently takes no payment and no commission.

Why do I have to sign in to see the number?

To keep workers' numbers away from spam. The rest of the profile is open to everyone.

How do I offer my own service?

Open Offer your service, say what work you do, where, and which phone number customers should call. Your profile appears once your ID is verified (you can ask for that from your profile). It is free. You can pause or remove your profile at any time.

Does Onrently check the workers?

We check an ID document, which gives the green tick. We don't check skills or the quality of the work. See the safety tips.

Your account

I forgot my password.

Use "Forgot password?" on the sign-in page. We email you a link that works once.

How do I change my password?

Profile, then "Change password". If you have only ever signed in with Google, the same place shows "Set a password".

How do I stop the emails?

Profile, then turn off email notifications. Emails about your account itself, such as a password reset, are still sent.

How do I delete my account?

Write to [SUPPORT EMAIL] from the address you sign in with.